Practices & medical groups
Support shaped around your specialties, your staff and the way your practice works—from the front desk to the nursing team.
Behind every call.Beside every nurse.
The call needs your attention.The paperwork doesn’t have to take it.
Lucea helps answer calls, handle requests and connect people to care—while supporting nurses in the moment and turning conversations into completed work.
“Go back to writing every note by hand? No. I would never. Never.”
Support around the whole call.
-
Call handling
Lucea Voice Answer calls, handle requests and connect people with the right team. -
Clinical conversations
Lucea Assist Bring protocol-grounded guidance into the conversation. -
Documentation & follow-up
Lucea Scribe Turn the conversation into a draft note for nurse review.
Your team leads the care, reviews the note and takes the next step.
Lucea Scribe
Call documentation
Hear what matters.
Lucea turns the call into a draft note, so you can focus on listening, not the keyboard. Review, edit and make it yours before adding it to the chart.
Reason for Call: Son requesting same-day evaluation for his 76-year-old father’s intermittent shortness of breath and fatigue over the past two days.
History of Present Illness
- Discharged home last week after a short rehab stay following hospitalization for pneumonia.
- Son reports visiting nurse measured oxygen saturation of 93% yesterday.
- Patient denies wheezing or chest pain.
- Sleeping poorly and not tolerating CPAP.
- Decreased appetite; son is concerned and lives about 20 minutes away.
Plan
- Warm transfer to scheduling for a same-day appointment; ED backup if patient cannot be seen today.
- Son encouraged to have a neighbor check on patient this afternoon.
Education
- Rest and avoid overexertion.
- Call 911 for worsening breathing, chest pain, or confusion.
- After-hours nurse line information provided.
Less time on notes.
More time for care.
Observed documentation workflows and measured Lucea note completion.
Manual documentation
5+min
In workflows we’ve observed.1
With Lucea
Under 1min
Median time from call end to first note export.2
First note export is used as a signal of completion; charting may continue afterward. Lucea’s pooled median was 43 seconds across calls with measurable timing. Manual timing comes from separately observed workflows, not a matched before-and-after study. See sources and measurement below.
Sources & measurement
- Manual documentation observations. Five-plus minutes reflects manual documentation workflows observed by the Lucea team in clinical settings. These are workflow observations, not a standardized timing study.
- Lucea production data. January 1–October 23, 2026: pooled median of 42.5 seconds from call end to first note export, rounded to 43 seconds. Export is measured by the first accepted AI-note copy action. Timing was available for 9,103 calls (27.3% of completed records); records with missing or invalid timing were excluded. The cohort includes voicemail and callbacks. Copying can include selected text and does not establish full review or completed EHR charting. This measures elapsed time, not active nurse effort. “Under 1 minute” describes the pooled median, not every call.
Published context: different settings and measures.
- Allan et al. (2014), British Journal of Psychology: 4m20s mean post-call record-completion time (260.07 seconds), based on employer KPIs for 152 NHS24 nurses in Scotland. Data were collected in 2008–2010. This is a historical mean, not a call-weighted pooled median.
- Kronebusch & Johnston (2020), AAACN ViewPoint, “Direct Symptom Scheduling: An Adjunct to Nurse Triage,” pp. 3–6: describes 10–20 minutes documenting and checking records after a call; no timing-study method was reported.
- Kooner et al. (2018), Journal of Thoracic Oncology, abstract MA17.09: 2.7 minutes mean EHR documentation in a 125-call thoracic-oncology telephone-triage sample; the post-call portion was not isolated.
Lucea Assist
Guidance during the call
Support when
you need it.
Bring protocol-grounded guidance into the conversation. Ask a question or get a second look, with clinical judgment staying in your hands.
Ask Lucea
A son calls about his father’s shortness of breath.
You
Double Check Me
Lucea
Before ending the call
- Clarify the change: Ask whether symptoms have worsened since discharge; yesterday’s 93% reading isn’t a current measurement.
- Confirm support at home: Confirm who will check on him while he waits for the appointment.
Lucea Voice
Call handling and connected workflows
A better
first hello.
Answer calls, handle requests and automate tasks—from booking and changing appointments to gathering context for the nursing team. Lucea works with your connected systems and follows your team’s rules for when a person takes over.
Your calls. The right next step.
Your main phone line
Lucea VoiceWelcome the caller. Understand the request.
Appointment tasks
Book and change appointments through your connected scheduling system, following your practice’s rules.
Nursing context
Gather the reason for calling and prepare the handoff. The nurse leads the care.
The right team
Follow your configured routes for billing and other destinations, with a person within reach.
For the team behind the calls.
Built around your people, priorities and workflows.
Health systems
Support high call volumes across departments and service lines, with shared standards, workflow flexibility and security requirements built into the conversation.
Nurse triage services
Keep after-hours and overflow calls moving, with support for remote nurses, consistent documentation and clear handoffs back to each practice.
Why we
started Lucea.
Lucea began with Caitlin caring for a patient by phone. Kevin saw how much the conversation demanded, with little support around it. We’re building Lucea to give nurses more room to listen, support in the moment and less work after the call.
Dr. Caitlin KingCo-Founder & Chief Medical Officer
Kevin KingFounder & CEO
Getting started
See Lucea in your team’s workflow.
A 30-minute tailored demo and conversation with your nursing or operations lead.
See your workflow.
See Voice, Assist or Scribe in the call workflow that matters most to your team.
Plan the rollout.
Review your call flow, documentation and team needs. We’ll explain the setup and support for your evaluation.
Define success.
Agree what to evaluate, from call handling and documentation to the experience of your nursing team.